Cancellation Policy

Massage Essentials is a professional massage service providing remedial and therapeutic massage to a range of clients.

Massage Essentials respects your time by commencing and concluding treatment sessions at the appointed times.

Appointment times have been arranged specifically for you and Massage Essentials understands that circumstances may prevent you from attending your appointment such as illness, family, and work pressures.

Prompt notification of your inability to attend will allow your appointment to be offered to other clients. Fees will be charged for lateness, cancellation, and no shows.

Lateness, Cancellation & No Shows

Lateness

  • Please contact Massage Essentials if you are running late for your appointment.
  • Your appointment will conclude at the appointed time.
  • Depending upon how late you arrive, your therapist will determine if there is enough time remaining to commence the treatment.
  • If bookings allow the therapist, by discretion, may offer to fulfil your allotted appointment time.
  • Full payment will be required for your scheduled appointment time.
  • Late arrivals due to circumstances beyond your control will be assessed on a case-by-case basis.

Cancellation

  • 24 hours’ notice is required for cancellations.
  • Cancellations received with less than 24 hours’ notice will be charged 100% of the treatment cost.
  • Future bookings may be denied where clients cancel without genuine reason for 2 successive appointments.

Cancellation due to sickness

  • Where cancellation is due to personal illness, clients are advised to contact Massage Essentials to cancel as soon as possible prior to the appointment.
  • Please do not attend your appointment if you are unwell.
  • No cancellation fee will be charged in case of genuine illness.

No Shows

  • Clients who either forget or consciously choose to forgo their appointment for whatever reason and where no genuine cancellation attempt has been made will be considered a “no show”.
  • No shows will be charged 100% of the treatment cost and future bookings will be denied until payment is made.
  • This amount must be paid prior to your next scheduled appointment.
  • Clients who do not show for two (2) consecutive appointments will be denied all future bookings.

Cancellation by the therapist

  • From time to time your therapist may be unavailable due to leave, illness, family need or another emergency.
  • Your appointment will be rescheduled where a substitute therapist cannot be found.
  • Massage Essentials will use reasonable endeavours to appoint a substitute therapist for continuation of your care.